How it works
This is the most important page on Alirena. If you understand this, you understand the model. If it isn't understood, it looks odd. And what looks odd doesn't get booked.
We sum it up quickly and then a person tells it.
- 01
You book on the website
You choose dates, room type and leave 30% as a deposit. We don't ask you to create an account. We don't ask for an email for newsletters. You get confirmation instantly.
- 02
The details reach you by WhatsApp
On the morning of arrival (or the evening before if you check in early) you receive: the building door code, your room code, the welcome card to Alicante and the direct WhatsApp for anything at all.
- 03
You arrive when you arrive
From 15:00. If you arrive earlier and the room is ready, we let you know and you go in.
- 04
You key in the code and go in
A digital lock on the building door and another on the room door. No cards that demagnetise. If you lose a virtual key, we send another one to your phone.
- 05
There is someone if you need them
A 24/7 WhatsApp answering in under five minutes during the day and in under an hour at night. Heating, an extra sheet, parking, a dinner recommendation.
- 06
You leave when you leave
Before 11:00. You leave the room and the rest of the amount is charged to the booking card. If you need an invoice, you ask for it on WhatsApp and get it in seconds.
Why staffless?
It is not to save costs (though it helps). It is because 90% of reception interactions are useless: handing over the key, pointing out the room on a floor plan, repeating what time breakfast is. The things that matter (a problem with the room, an honest recommendation, helping you change dates) are done by a person, but over WhatsApp: faster, more convenient for you, more useful for us.
We cut out the reception you don't need, not the human attention that does matter.
The most asked questions about check-in
What if I arrive in the middle of the night?
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No problem. The building door code works 24 hours. It is one of the reasons we don't have a reception: there was nobody to wake up.
What if I lose the code?
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You message us on WhatsApp and we resend it. Each booking has a unique code that only works during your stay.
Is it safe?
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Yes. The locks are digital and each booking has its own code, which only works during your stay. The neighbourhood is quiet and residential.
What if I'm no good with technology?
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You don't need to be. The code is four digits you key into a physical keypad. If you get stuck, you call on WhatsApp and someone guides you. In five minutes you're in.
Is there a physical phone for emergencies?
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Yes. Besides WhatsApp, when you confirm your booking we give you a direct number that goes to the phone of the person on shift. Available 24h.