Frequently asked questions

Yes. Booking directly with us saves the middleman commission, and we hand that saving back to you in the price. It is not a promotional discount: same room, same bed, same towels.

The room, the towels, the sheets, daily cleaning if you stay more than one night, and fibre wifi. The tourist tax (€2.20 per person per night) is paid separately at check-out, as the taxman requires.

30% when you book, to secure the room. The rest is charged automatically at check-in on the same card.

Up to 48 hours before your arrival date, free of charge and fully refunded. If you cancel with less notice, the first night is charged. If you do not show up, the full amount is charged.

We do not have any. We prefer a single clear price over the trap of the conditional discount. Our flexible rate is already cheaper than the standard rate at most hotels.

On the morning of your arrival we send the numeric code for the building door and the one for your room to your phone. You arrive, key in the code, walk in. There is nobody waiting for you and nobody to wait for.

From 3 pm. If you arrive earlier and the room is ready, we let you know by WhatsApp and you go in. If not, there is a locker in the hallway to leave luggage during the day.

Before 11 am. If you need to leave later, write to us: if a guest is arriving the next day there may be a surcharge, otherwise it is free.

No problem. The building code works 24 hours. It is one of the reasons we have no reception: there was nobody to wake up.

Let us know by WhatsApp. If the cleaning team finds it, we keep it for you. If you cannot come back to collect it, we send it by courier, cash on delivery.

Every room at Pensión Alirena includes a TV. In the apartments you will find a TV in the living room.

Yes, every room has a minibar and a microwave. On top of that, a welcome treat with water, coffee capsules, tea and infusions, all complimentary for our guests.

Yes, every morning while you stay. If you would rather we did not come in, leave the "do not disturb" sign on the door.

Both, in every room. A heat pump per room, not central. You decide the temperature.

A real 100 Mbps fibre connection in every room. If you work remotely, the desk in the double and the superior rooms has a double socket beside it.

Yes, in every room. A 15" laptop fits.

No. Three minutes on foot there are five cafés where the neighbourhood drinks its coffee: toast and a white coffee for between €3 and €5. If we served it to you it would cost twelve. We have a list of the five best on the welcome card.

No. And across the street there are three, all better. We pass on the neighbourhood recommendations at check-in.

Not our own. The nearest public car park (Parking Plaza del Mar) is a 4-minute walk away and charges €18/day.

We love animals, but for now our places are not set up to take pets. We hope to welcome you all the same, and we are very grateful for your understanding.

Yes. A free cot for under-2s, to be requested when you book. The rooms fit a cot with no trouble.

One per room, in the wardrobe. If you come as a group and need more, we lend them through our digital reception (a WhatsApp message).

A bag in the wardrobe. We take the clothes down to the neighbourhood laundry and they come back folded the next day. €18 for a full load with drying.

On Calle Doctor Sapena 83, a quiet residential neighbourhood street, well connected to the city. It is not the postcard: it is where Alicante actually lives, with the market, the Explanada and the beach within easy reach. The exact distances, measured from the door, are on the "Where we are" page.

Calle Doctor Sapena sleeps well. We are not in the Barrio (the party area) nor on the Rambla. At eleven at night you hear the neighbours.

There is no tram at Alicante airport. The options are a taxi (15 min, €19-21) or the C-6 bus (25-35 min, €3.85, runs 24 h). There is a detailed guide on the website.

The welcome card has a list of 15 places by neighbourhood and price. On the website we have articles dedicated to arroz (rice), to tapas, to breakfasts.

Santa Bárbara Castle, the Explanada, the Santa Cruz quarter. And Postiguet beach if the weather holds. If you have 48 hours, we have an hour-by-hour itinerary.

A guesthouse (pensión). We say it with pride. We have 14 rooms, no buffet, no 24-hour reception: it fits the legal category of pensión, and it seems to us the honest word.

There is no lift, but you will not need one: the guesthouse is all on a single floor. The entrance steps from the street are served by an adapted platform.

The street entrance has an adapted platform for the steps, and the guesthouse is all on one floor. If you need an accessible room, write to us before booking and we will confirm availability.

Yes. If you need an invoice with tax details, tell us at check-out and we issue it on the spot.