Frequently asked questions

Yes, between 8 and 12% cheaper. It is not a promotional discount: it is what we save on the middleman commission and hand back to you in the price. Same room, same bed, same towels.

The room, the towels, the sheets, daily cleaning if you stay more than one night, and fibre wifi. The tourist tax (€2.20 per person per night) is paid separately at check-out, as the taxman requires.

30% when you book, to secure the room. The rest is charged automatically at check-in on the same card.

Up to 48 hours before your arrival date, free of charge and fully refunded. If you cancel with less notice, the first night is charged. If you do not show up, the full amount is charged.

We do not have any. We prefer a single clear price over the trap of the conditional discount. Our flexible rate is already cheaper than the standard rate at most hotels.

On the morning of your arrival we send you, by WhatsApp, the numeric code for the building door and the one for your room. You arrive, key in the code, walk in. There is nobody waiting for you and nobody to wait for.

From 3 pm. If you arrive earlier and the room is ready, we let you know by WhatsApp and you go in. If not, there is a locker in the hallway to leave luggage during the day.

Before 11 am. If you need to leave later, write to us: if a guest is arriving the next day there may be a surcharge, otherwise it is free.

No problem. The building code works 24 hours. It is one of the reasons we have no reception: there was nobody to wake up.

Let us know by WhatsApp. If the cleaning team finds it, we keep it for you. If you cannot come back to collect it, we send it by courier, cash on delivery.

No. There was one for a month and nobody switched it on. We took it out and put in a better lamp.

No to that too. The fridge in the hall is open 24 hours with water, soft drinks and beer at supermarket prices. You note down what you take and pay at the end.

Yes, every morning while you stay. If you would rather we did not come in, leave the "do not disturb" sign on the door.

Both, in every room. A heat pump per room, not central. You decide the temperature.

A real 100 Mbps fibre connection in every room. If you work remotely, the desk in the double and the superior rooms has a double socket beside it.

Yes, in every room. A 15" laptop fits.

No. Three minutes on foot there are five cafés where the neighbourhood drinks its coffee: toast and a white coffee for between €3 and €5. If we served it to you it would cost twelve. We have a list of the five best on the welcome card.

No. And across the street there are three, all better. We pass on the neighbourhood recommendations at check-in.

Not our own. The nearest public car park (Parking Plaza del Mar) is a 4-minute walk away and charges €18/day. If you like, we book you a space when you confirm the reservation.

Yes, dogs up to 15 kg. €12 per night per animal. Dedicated towels and a blanket, no extra charge. Let us know when you book.

Yes. A free cot for under-2s, to be requested when you book. The rooms fit a cot with no trouble.

One per room, in the wardrobe. If you come as a group and need more, we lend them through our digital reception (a WhatsApp message).

A bag in the wardrobe. We take the clothes down to the neighbourhood laundry and they come back folded the next day. €18 for a full load with drying.

On Calle Doctor Sapena 83, a quiet residential neighbourhood street, well connected to the city. It is not the postcard: it is where Alicante actually lives, with the market, the Explanada and the beach within easy reach. The exact distances, measured from the door, are on the "Where we are" page.

Calle Doctor Sapena sleeps well. We are not in the Barrio (the party area) nor on the Rambla. At eleven at night you hear the neighbours.

There is no tram at Alicante airport. The options are a taxi (15 min, €19-21) or the C-6 bus (25-35 min, €3.85, runs 24 h). There is a detailed guide on the website.

The welcome card has a list of 15 places by neighbourhood and price. On the website we have articles dedicated to arroz (rice), to tapas, to breakfasts.

Santa Bárbara Castle, the Explanada, the Santa Cruz quarter. And Postiguet beach if the weather holds. If you have 48 hours, we have an hour-by-hour itinerary.

A guesthouse (pensión). We say it with pride. We have 14 rooms, no buffet, no 24-hour reception: it fits the legal category of pensión, and it seems to us the honest word.

Yes. The building has four floors and a lift.

One of the double rooms is adapted (bathroom with a level shower and grab rails). The entrance has a ramp. Ask for it when you book to make sure it is available.

Yes. If you need an invoice with tax details, tell us at check-out and we issue it on the spot.